Frank & Sue Crow

Frank and Sue Crow had been thinking about and planning a major kitchen remodel for years. Their project was to include removing all of the walls that separated their kitchen, dining room entry and living room to create more of a great room along with relocating the kitchen and adding new windows to capture the beautiful view to the west of their home. Here's what the Crow's had to say about their experience with Master Builders...

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We had been thinking about a kitchen remodel for several years, collecting piles and piles of house magazines and clipping hundreds of pictures. We thought we were ready. Inspired by Master Builders projects featured on several Rochester Remodelers’ Tours and the fine work done on the Blue Moon Ballroom, we chose Master Builders to make our kitchen a reality.

We were not ready. We had no idea of the number of minute decisions that would be needed before the project could be completed.

On his initial visit Tom Gommels looked at our clippings and listened to our vague ideas. He verified that we could safely remove walls between the living room, kitchen and dining room. He suggested wrapping the windows around two corners of the soon-to-be open space and moving the kitchen work areas to take advantage of the view and natural lighting. These suggestions were pivotal to the eventual design of the kitchen.

Demolition was fast and exciting, but the real work was just beginning. Not everything went according to plan. There were difficulties to be worked out and schedules to be adjusted. However, Master Builders made sure we always knew where things stood and why. They arrived as scheduled and cleaned up at the end of the day.

It has been a pleasure working with the Master Builders crew, Nathan, Eric, Scott and John, on our remodel. This great group of guys functions well as a team. We found them to be professional, capable and cheerful in the face of occasional adversity.

At the start of the project a detailed work proposal was submitted by Master Builders. We knew exactly what to expect in the way of costs. Of course, my husband and I did not stick to the plan, constantly altering the scope of the project and eventually including much of the main floor of our house.

We plan to have more work done by Master Builders in the coming year. For now, we are so happy to be done with all those decisions and finally enjoying our new “great room.” It feels much more spacious, light and airy, even though the footprint of our house was not changed.

Thank you, Master Builders.

Sue and Frank Crow

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